operations
The automation nobody asks for is usually the one that pays
Teams pitch us the demo-friendly workflow. The one that changes their quarter is almost always duller, older, and already half-documented.
6 min read
[ field notes ]
Notes from production
What we learn running other people's critical workflows, written down.
design
Human-in-the-loop is a design decision, not a disclaimer
Most systems bolt a human on at the end, where they can only rubber-stamp. Put the gate at the step where judgement actually lives, and give it context.
5 min read
observability
What your AI bill is hiding (and per-step cost reveals)
Provider invoices tell you what you spent. They can't tell you which step, which workflow, or which retry spent it. Traces can.
5 min read